Something happened.
People moved fast. Someone grabbed the nearest plaster, defib or blanket. Someone else shouted “WHERE’S THE KIT?!” into a cupboard that has never once contained the kit.
Now the moment has passed. The adrenaline has dropped. And what comes next isn’t a disciplinary, a grilling, or a fault-finding exercise.
It’s a chat.
A human one.
At Splat, we’re very clear on this: emergencies are never tidy. They go sideways, upside-down, and often don’t look anything like the scenarios in the manual. That’s normal. What matters most is that people cared, stepped in, and did their best.
A quick, friendly debrief helps everyone learn, feel supported, and be even more confident next time – without blame, shame, or awkward silences.
So… pop the kettle on ☕ and use this gentle framework to guide the conversation.
A little note:
You might not need all these questions. Often, given the space, people are more than ready to talk – let them. These prompts are just there if the room goes quiet or people aren’t sure where to start.
1. What actually happened?
Start with the story. No judgement. No analysis yet.
- What did you notice first?
- Who did what?
- How did things unfold?
No Oscars. No villains. Just facts.
2. Getting help
- Was it easy to call for help?
- If 999 was called, how did that go?
- Did we have the right address – or use What3Words if needed?
This isn’t about mistakes – it’s about spotting friction points while they’re fresh. For example, you may realise through doing this that it would be useful to have the What3Words on display!
3. Doing the actual first aid bit
Always start with what went well.
- What worked?
- What felt clear?
- What felt confusing or slowed things down?
- Was the kit helpful?
Celebrating what went right builds confidence and reinforces good practice.
4. The space around you
- Did anything in the environment get in the way?
- Was there enough room, light, privacy?
- Could we tweak the setup to make things easier next time?
Sometimes the learning isn’t about people – it’s about furniture, layouts, or locked cupboards.
5. Communication
- Could everyone hear and understand each other?
- Did the injured person know what was happening?
- Did anyone feel unsure about who was leading?
Clear communication saves time and stress.
6. Aftercare
- Is the accident form filled in clearly?
- Do we need to replace anything from the kit?
- Is there any follow-up needed?
- Does anyone need a bit of extra support after a stressful moment?
Looking after the people who helped is just as important as looking after the person who was injured.
7. Learning & “next time” ideas
This is where learning really sticks.
- What would we keep the same?
- What tiny tweak would make things smoother?
- Is there anything we can do to reduce the chances of this happening again?
Small changes = big confidence.
Wrap it up with kindness
End the conversation on reassurance, not critique.
Remind people:
“You handled a stressful moment like real, caring humans – and that’s what matters.”
Because first aid isn’t about being perfect.
It’s about stepping in, doing your best, and learning together.
That’s the Splat way 🧡
