Terms and conditions for supply of training by Splat Training Limited
August 2024
The services, specifications and related prices, as well as times and places for the delivery of services, will be agreed in advance and confirmed on the booking form.
Cancellation
Cancellation by Splat training at any time will lead to full refund where rescheduling is deemed not possible by either party. Cancellation by the purchaser will not be refunded, but a new date will be offered. Adverse weather conditions may from time to time cause rescheduling of an event and not cancellation: no refund will be offered.
Payment
Payment is usually required in advance and will confirm the booking’ unless specifically agreed otherwise. 30 day terms may be requested by the purchaser in advance of booking and are given at the discretion of Splat training. Deposits are non-refundable unless deployed to cover loaned equipment, in which case they will be refunded on receipt by Splat training of the equipment in an acceptable condition.
Inclusion
Splat training has a policy of inclusion regarding all disabilities. Wherever practicable Splat training will make all possible adjustments to include all delegates, providing relevant notice has been given of adjustment requirements. We will always work with you to make relevant adjustments, however, the nature of the courses offered does mean that content can be challenging and in some cases adjustment may not be possible.
First Aid Training Specific Conditions
Accredited first aid: in order to achieve the full qualification learners must complete a multiple-choice assessment and relevant practical assessment. Other arrangements can be made to ensure everyone has equal opportunity to join in but some elements of courses cannot be changed; e.g. first aiders must prove themselves competent at CPR carried out on the floor.
It remains the purchaser’s responsibility to ensure all delegates are aware of relevant information such as venue and appropriate attire etc, and capable and/or have the relevant support. If you require any adjustments, please ensure you contact Splat training in advance of booking to request these.
In the event that a learner does not achieve a pass, a reassessment can be arranged and may in some cases incur a further cost. We cannot be held responsible for your pass or fail rates we are responsible for delivering excellent training.
To attend a First Aid at Work 2-day requalification the learner must present a valid First Aid at Work Certificate.
Late arrivals, absences and learners who do not engage may, at the trainer’s discretion, be deemed unable to pass. In such a situation the course fee is still payable.
Language; For first Aid training a good level of English will be required. We can make ‘reasonable adjustments’ when agreed in advance but we cannot deliver content or assessments in any other language.
If we are coming to you: We expect an appropriately sized, safe, comfortable and clean room with safe access to toilets and parking we reserve the right to leave the premisses without completing training if we do not feel safe.
Referral Schemes and gifts
Splat runs various referral schemes and is happy to reward its customers for referring us on to new customers. Gifts are offered at the discretion of Splat training and will be of the value of no more than £20. Gifts and payments can only be made once full payment has been received from the new customer. In order for us to reward you the referral must be made to a new customer who has not used our services previously. That customer must give your full name on booking and it is your responsibility to ensure we have your contact details.
Credit notes and discounts
All discounts and credit notes are offered at our discretion and on the basis of good will.
Certificate Portal and reminder service
We provide a certificate portal for your convenience showing each first aiders name and date last qualified. While we make every effort to ensure the accuracy of this data we do not accept responsibility for the accuracy of these services. The most reliable way to know when your certificate expires is to look at the certificate itself.
General Data Protection Regulations 2018
Privacy Notice
In response to changes in regulations, Splat training has produced this document in line with Information Commissioner’s Office (ICO) recommendations
The following covers our:
Data Handling Policy
Data Consent Process
Subject access/deletion requests
Security and emergency procedure (breach)
Data Handling Policy and Procedure
At Splat we need to handle a basic amount of information about you in order to book you on your required course and to ensure we can get information to you by the appropriate means. We also need to process address information for invoicing purposes. As well as booking and invoicing for courses carrying a qualification we will use your email address to contact you with an automated reminder when/if your qualification is due for renewal. Finally, we would like to be able to add you to our emailing list, you can opt into this at booking or by visiting our website and completing a sign-up form.
You (or a representative with your consent) will give this data in an online booking form or over the phone. This is deemed to be consent to data handling. Within the booking process there is an ‘opt in’ option to give consent to marketing emails.
We will send you a reminder email if a retraining course is due. This email is not considered marketing rather it is sent within the ‘legitimate interest’ clause.
Third Parties
Our Awarding Organisations (Qualsafe Awards) keep a database of all learners for legal reasons (information you give at training) and we store the same course information, including any documents you completed on the day, as a paper record. These are stored securely and disposed of properly after 3 years.
We store as little information as possible and use trusted third parties with high-level security in place to store your personal data. We choose these third parties carefully and make every reasonable check of their security.
All third parties have permission to store your data on our behalf but do not have access to your personal information and cannot sell it or pass it to other parties.
Bookings are made using the Zoho Bookings platform or Jotforms
Customer information will be stored on Zoho CRM for marketing, reminder and/or track and trace purposes.
Online Learning is supplied by Videotile
Meetings and online check ins will be held via Zoom
Invoicing is done through Zoho Books
Payments are taken by Stripe, Paypal or BACS with your own bank
Accredited courses are stored by Qualsafe Awards (First Aid)
Web analytics by Google Analytics
Marketing is carried out by email using Zoho, and you will only be added to marketing lists with your consent, gained either by a tick box on the Zoho booking platform or a sign up on a Splat website. Occasionally a quiz and prize draw may be carried out on Survey Monkey or Zoho Survey. You will be asked to sign up to win the prize: we will not automatically sign you up.
We will always provide an easy ‘unsubscribe button’.
Data Consent Process (Lawful Basis)
By booking with us using our websites or by phone we assume that you consent to using these third parties by way of it being necessary in order to carry out the processes. If you are not happy with this please inform us in advance and we will try to accommodate you. We do not assume your consent to further marketing contact – this will be asked for explicitly.
Occasionally we may ask if we can use your photograph on social media or other marketing material. These photographs will not be associated with your name at any time and will only be used/stored with your written permission.
Deletion requests
If at any time you would like to be deleted from our systems please contact us by phone or email (see www.splattraining.co.uk for latest contact details).
Subject Access Request
If at any time you would like access to the details we hold about you please contact us by phone or email (see www.splattraining.co.uk for latest contact details). We will provide you with the information free of charge and within the lawful timescale.
Security and emergency procedure (breach)
Because we take security seriously, we use third parties to store your data. These third parties have a legal requirement to inform the ICO within 72 hours of any breach.
Please be aware that online transactions are never guaranteed to be 100% secure, however, we take security very seriously and measures are in place to make it as safe as possible. If you ever feel your data is at risk please stop the transaction and inform Splat training immediately.
Policy changes
This policy will be updated regularly. Please return to our website to check for changes. Date of recent changes will be posted at the top of the page.